Booking confirmed — what you need to know | AZ Car Rental
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✓ Booking confirmed

Thank you!
Now all that's left is the trip.

Your booking details — number, dates, car and price — are in the confirmation e-mail we just sent. Below is everything that matters before you pick up the car. It takes 3 minutes and prevents 100% of the surprises.

1 Before you travel

Three things to sort out calmly, while you're still home.

⚠ The deposit only works with a CREDIT card

On pickup day we place a US$ 500 pre-authorization on the driver's credit card. A debit card does not work — not Visa and not international Mastercard.

And that protects you: the deposit is a hold, not a charge. The amount is reserved within the card's limit and released after the return. With debit the money really would leave your account.

Check now whether you have a credit card with US$ 500 of available limit, in the driver's name. It's the number 1 cause of problems at pickup.

Documents

Minimum age 21. Between 21 and 24 there may be a young driver fee depending on the category. License issued outside the United States? Message us before you travel and we'll confirm what applies in your case.

Sign the contract

We send the rental agreement by e-mail. Sign it before you travel — once it's signed, picking up the car is just getting in and going. Can't find it? Message us on WhatsApp and we'll resend it.

2 On pickup day

No lines, no shuttle, no paperwork. Here's how it works:

Your car is already parked and waiting

We leave the car in the airport parking garage 1h before your check-in time.

On WhatsApp you get the photo of the spot, with the level, the space number and a landmark. You get off the plane, walk straight to the car and go.

Send us your flight number. That way we track your arrival and adjust if it's delayed.

If the flight is delayed

No problem — the car stays waiting for you in the agreed spot.

Just keep in mind that if you pick up well after the expected time, the airport garage may charge an extra day. That amount isn't AZ's: you pay it on the ticket, on your way out of the garage.

3 During the trip

Tolls and charging are the two questions that come up most.

Tolls

Almost every expressway in Florida is a toll road and most don't take cash. All our cars have a transponder, so you go straight through.

If you prefer, you can avoid toll roads in Waze or Google Maps. Just don't go through without a transponder by mistake: it turns into a fine, and the fine costs far more than the toll.

See how it works and what it costs →

Electric car

Return it at the same level you received it. Picked it up at 80%? Return it at 80% — you don't have to bring it back full. The car logs the levels on its own.

Supercharger sessions during the rental are logged by Tesla after the return and charged to the card on file at 2x the value of the sessions. On the other networks (Electrify America, EVgo, hotel) you pay on the spot, with your own card.

If you return it below the level you got it at, we apply a single US$ 49 recharge fee, which covers the full charge and the trip to the charger.

4 At return

You park it yourself and send the photo. That simple.

Where to leave the car

AirportExact spot
MCO OrlandoTerminal A — level 4, row D
Terminal B — level 4, row D
Terminal C — level 6, spaces 61, 62 or 63
MIA MiamiDolphin Garage, level 3 — regular parking
TPA TampaEconomy Garage, level 5, aisle 7 orange
FLL Fort LauderdaleHibiscus Garage

The exact space can change. We confirm it on WhatsApp before the return — and you get the location the same day.

Send the photo of the space on WhatsApp after you park — with the level and the number. Without it our team doesn't know where the car is, and the return doesn't close.

Fuel and cleaning

Return it at the same fuel (or battery) level as at pickup, and without dirt beyond what a trip normally leaves. Beach sand and kids' crumbs are life — we get it.

5 If something changes

Cancellation and changes

Flexible bookings can be cancelled at no cost up to 72h before pickup. Need to change the date, the time or the category? Message us on WhatsApp — we'll adjust it.

Pick up at one airport and drop off at another

Yes, you can. We operate MCO, MIA, FLL and TPA. The fee varies by route — message us and we'll price it on the spot.

Any questions, just write to us

Real people answering, every day.

Message on WhatsApp or call: +1 (727) 543-1097
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