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Breathe. Nobody rents a car expecting this, but sorting it out is simpler than it seems — and the insurance has been with you since pickup.
If the car drives and you're on a busy road, pull onto the shoulder and put the hazards on. If it doesn't drive, get out of the vehicle and wait away from the lanes.
Even on a small crash, even if the other driver wants to settle it there. In the United States the report is made by the officer, at the scene — it's called a police report.
That document is what supports the insurance claim. Without it, it becomes your word against theirs.
Talk to us before making any decision about the car. From there our team takes over: filing the claim, arranging a tow if needed and seeing how you continue your trip.
Send the photos and the report right there. The sooner they arrive, the faster it's sorted.
A tow hired on your own, a shop picked on the spot, a quick fix so it “doesn't become a problem”: all of that usually costs a lot and complicates the insurance. We organize it.
Don't say it was your fault, don't sign the other driver's statement, don't agree to a cash settlement at the scene and don't promise anything on AZ's behalf. Even if it seems obvious whose mistake it was: who decides that is the police report and the insurer, afterwards, calmly.
This isn't a trick: it's in the contract you signed — cooperate with the investigation and do not admit liability on behalf of AZ CAR RENTAL. One sentence said in the shock of the moment can void the protection and move the whole bill to you.
What to say, if they insist: “I'd rather wait for the police and the rental company”. That's all.
The insurance that already comes with your rental, the AZ GO, covers collision and theft regardless of fault, with a deductible of up to US$ 3,000. You pay the value of the damage and that at most — a US$ 400 mirror costs US$ 400. Above the deductible, it's on the insurance.
If you took the AZ ENJOY, the deductible is up to US$ 1,000. On the AZ PEACE OF MIND, it's zero — you pay nothing.
It's in your booking confirmation, and we can also confirm it on WhatsApp in a minute.
See what each plan covers →Message us on WhatsApp. If you're on AZ ENJOY or AZ PEACE OF MIND, 24h roadside assistance is included and we call it in for you. On AZ GO, we organize the help the same way and confirm the cost before anything.
Tires and windshield are not covered by AZ GO — they're covered by ENJOY (glass) and by PEACE OF MIND (tires and glass).
Tell us anyway. Every car goes out and comes back with a photographed inspection report, so it's better to talk before the check than after it.
Call 911 first, ask for the report and message us right after. Theft is covered by AZ GO, with the same deductible.
An emergency with someone injured is 911. For everything else, WhatsApp is faster than a phone call.